And in this day and age, you should consider doing it all digitally . Using crt screens to exhibit content (instead of posters and leaflets) will retain your prop opinion stream, allow you to make regular updates as things change, and deoxidise paper waste at your prop.
Treating every client like a VIP creates positive, memorable haves that create them need to return . Train your staff to act with a sense of urgency for every request . Mistakes and mischances are inevitable, but passing above and beyond can grow a negative position into a positive one .
I ’m frequently surprised by how many people think that a hotel’s rack rate is a hotel’s average rate for a hotel room . In fact, a rack rate is in reality the utmost price that a hotel commonly charges for a room.
Here ’s what travellers demand to know around tipping hotel housework staff.
