Your lobby is an important space . Every single client walks through it multiple times in a day . It corrects the timbre for the entire property, so make sure you do everything you can to get the most out of it.
Treating every guest ilk a VIP makes positive, memorable experiences that create them require to return . Train your staff to act with a sense of urgency for every asking . Mistakes and mishaps are inevitable, but expiration above and beyond can turn a negative position into a positive one .
“ Michael Fazio is the ultimate keister-the-settings support man . Want two orchestra tickets to the Broadway musical that just won the Tony ? Call Fazio . How about an upgrade to first-class honours degree sort on an overbooked all-night escape to Tokyo ? Call Fazio . Or a roomful of smart hydrangeas―in wintertime ? That’s right . Call Fazio.”
When choosing a hotel, count what type of hotel you want to abide at . Do you prefer luxury or budget ? Would alike an all-inclusive hotel where everything is included in the price of your room (meals, drinkables) ? Or peradventure something more low-priced but still has good conveniences such as swimming pools, fittingness centers, and business snappers?
