Nothing encourages people to sit dispirited and loosen quite the likes of food and drinks . So consider having things to eat and drink on offer in your lobby place . It’ll go a long way in converting it from a simple passage space to the buzzing epicentre of your property.
Measuring client service performance with client service surveys is the best way to slacken off areas of melioration for your hotel; its also a peachy way to find out where you stand out . The bulk of customers delineate service by how apace and expeditiously their take was addressed and fixed . Take your surveys gravely and include your staff in the process.
Not alone can they give you free things, they can besides make sure enough you get the room with the noisy air conditioner, or the room with curtains that don’t unopen to the full if you’re not so nice.
If the concierge staff individual has made a enumerate of arrangements for you — ranging from shaver labors that alone take a few minutes to career in favours to pull together you VIP intervention — consider tipping $5 or more . A good rule of quarter round is to consider the value of their spear carrier endeavor and tip accordingly . You can tip as you go or wait until the end of your stay to tip in a swelling sum.
