According to the Revinate survey, the most popular upsells last twelvemonth included pre-purchased nutrient and beverages, early and late delay-in and late delay-out, and room kick upstairs . Additionally, hotels that wealthy person sophisticated division schemes can get exceedingly creative with agitates . If your hotel is pop among families, you could promote a “pic nighttime in” parcel to the destiny of your database who have previously stayed with their kids . Similarly, if your hotel is intimate and romantic, you power want to propose a “date night” package that includes a bottle of bubbly or a takeout dinner for two from your eating place . When formulating an upsell strategy you’ll want to create sectionalization principles so that the right whirls go to the right guests.
Measuring customer service performance with customer service surveys is the best way to ease up areas of improvement for your hotel; its also a slap-up way to find out where you stand out . The bulk of clients delimitate service by how apace and expeditiously their take was addressed and fixed . Take your surveys severely and admit your staff in the process.
Write a note . If you dont leave a tip (or eve if you do), writing a thank-you banknote to your housekeeper is one way of sharing your appreciation . You have no mind how much a observe means to them, says Ed Bell, director of housekeeping at a Westin go up Chicago . A give thanks-you short letter gos so far, because their job is ungrateful for what they do.
When departure hotel housekeeping leads, cash is preferred . Other forms of gratuity — like nutrient, leftover intoxicant or play tokens — may be a well-meaning gesture . However, some hotel policies bound what housekeeping stave can accept.
