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Anyone who’s eer worked in client service be intimates shit well that a uncivil customer gets worse serve . Why ? Would you be motivated to help oneself out somebody who was rude, patronizing or outright abusive toward you ? No ? Well, you can bet that the front desk agent won’t be either . It’s worth memory that front desk agents exert a lot of power in a hotel.
Tom Waithe, the vice president of operations for Kimpton Hotels in the Pacific Northwest and Mountain Region, has standard note of hands from edgar albert guests who express concern around tipping.
