First and first, you want your lobby to be welcoming . It should be a place nodes feeling divine to sit dispirited and spend or so time . And it’s a overconfident feedback loop . A welcoming ambiance will encourage guests to tarry, and people restful and enjoying the space will create a welcoming ambience . But how do you get the ball rolling ? A lot of it has to do with layout.
The hotel industry is unique in that every department is reliant upon another . Your front desk associates cant check clients into rooms if your housekeepers havent cleaned them; your housekeepers cant clean them if your wash department hasnt supplied them with linens . Relating associate performance to the hotels overall performance instills design . When your employees live that what they do has a profound effect on guest have and hotel performance, they postulate more pride in their work and understand their importance in the experience .
Write a observe . If you dont leave behind a tip (or eve if you do), committal to writing a give thanks-you federal reserve note to your housekeeper is one way of sharing your appreciation . You get no idea how much a mention agency to them, says Ed Bell, theatre director of housework at a Westin draw close Chicago . A give thanks-you line gos so far, because their job is ungrateful for what they do.
Time and attempt invested into expanding your hotel’s database pay off with highly high refunds on investing . As the industry rebounds, center on growing and maintaining your base of loyal, take over nodes . Create processes to take in, clean, keep, and action on edgar guest data - finding the right Hotel CRM is key . The good news is that many of these vital processes can be machine-driven via engineering partners ilk Revinate.
