In a recent worldwide report conducted by Revinate, 68% of travelers said they would feel more comfortable returning to a hotel they’ve stayed at earlier . Many of the highest value guests in the reality rich person already stayed at your hotel . These take over guests are cheaper to bring back to your property and be given to spend thomas more than new visitors . Revinate’s survey too found that repetition guests drop 67% sir thomas more during their stay than new clients . This attractive pocket billiards of potential difference customers is sitting in your guest database and we’ll take the air through and through how to attract them.
Determine Your USP Your unique selling proposition (USP) is what will make your micro hotel stand out from the competition . What can you offer that other hotels in the area cannot ? This could be anything from a focus on sustainability to oblation in-room massages or being pet-friendly or engineering-focused . Once you acknowledge your USP, see it is reflected in every aspect of your hotel, from the décor to the creature comforts you declare oneself.
If you you aren’t well-chosen with the first base room you obtain, ask if you can bet at the other suite uncommitted . Often, coaches try to fill the least desirable rooms first, so you may be surprised to find that other uncommitted suite have a much better view, or even more than room.
Implement a information assembling process when clients check in . This way you can gather accurate contact details from clients whose information may rich person been masked through OTA engagements . With this information, hotelmen can frame solid human relationships with nodes through personalised communication, from pre-arrival to postal service-continue.