Yes , you can train the little shampoo feeding bottles . No, you can’t assume the gown.
Treating every guest like a VIP makes positive, memorable experiences that make them need to paying back . Train your staff to act with a common sense of urgency for every request . Mistakes and mischances are inevitable, but passing above and beyond can grow a negative position into a positive one .
Bownes besides told us how wanton it is to get an upgrade : “Simply ask nicely . No exposit lies necessary . Just ask ‘I don’t presuppose you let an upgrade?’”
Nerdy tip : Leave your tip on top of, or next to, a thank you take down . This makes it very clear that the cash is a tip meant for the housekeeper and represses the chance of misapprehension.
Inez Peters
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