My in-laws found this out the toilsome way conclusion New Years . They arrived late in the even; most 9 p.m . and when they arrived at the hotel, they were told there were no suite for them . Whats the breaker point of a reservation then?
Measuring customer service performance with client service surveys is the best way to ease up areas of improvement for your hotel; its also a nifty way to find out where you stand out . The majority of clients specify service by how apace and efficiently their takings was addressed and fixed . Take your surveys seriously and include your staff in the procedure.
Everyone has a hotel stay horror story . Whether it’s a level astir the hotel you chose specifically for it’s awful pool only to regain it unopen when you get there, a hotel that look-alike charged you or the hotel whose website aforementioned it was minutes to everything and sour out it was in reality placed a long 45-hour take the air from anyplace.
Make certain the tip is visible, like on the dresser or next to the bath sink . Avoid leaving your housework winds on the bed or nightstand, as these areas put on the line your cash acquiring jostled about or confused when bed sheets are changed.