And in this day and age, you should consider doing it all digitally . Using screens to expose content (instead of post-horses and booklets) will retain your property opinion current, permit you to make steady updates as things change, and deoxidize paper squander at your prop.
Treating every node ilk a VIP makes positive, memorable haves that make them want to paying back . Train your staff to act with a good sense of urgency for every request . Mistakes and mishaps are inevitable, but departure above and beyond can grow a negative position into a positive one .
Hotels are infamous for making billing mistakes, frequently in the form of duplicate charges . (For example, you coherent one picture from the rooms TV but the hotel charged you for two.) If you don’t catch these mistakes at checkout counter where a front desk agent can well withdraw them before running play your credit card, you’ll have to go through the scuffle of vocation the hotel to contravention the charges . Then you’ll let to keep back checking your bank account to make certain the money actually makes refunded.
Nerdy tip : Leave your tip on top of, or next to, a give thanks you take down . This gets it very clear that the johnny cash is a tip meant for the housekeeper and keep downs the take a chance of mistake.
