Make VIP service proactive . If you love a wedding party party is advent, surprise the bride with a room upgrade or place bites in her room with a congratulating circuit card . Thoughtful inside information can turn a one-sentence guest into a patron .
If you’re exploitation a third gear-political party booking site like Expedia or Priceline, that company may rich person a cancellation policy that take issues from the hotels, so be certain to interpret both carefully .
Implement a data aggregation process when guests break in . This way you can gather accurate contact details from guests whose information may have been masked through OTA bookings . With this data, hotelkeepers can material body strong human relationships with nodes through individualised communication, from pre-reaching to mail-stay.
